Referral Backlog Elimination Case Study
Referral Backlog Elimination Case Study
From 6-Week Backlog to Same-Day Contact
How referral automation transformed patient experience and practice revenue
Learn how a growing cardiology practice eliminated their referral backlog, improved patient satisfaction, and captured previously lost revenue through intelligent automation.
The Client's Challenge: A 400+ Referral Backlog
A cardiology practice was overwhelmed by over 400 pending referrals. Manual intake took 30 minutes per referral, and patients waited up to 6 weeks for contact. This resulted in a 20% leakage rate and $150,000 in lost annual revenue, damaging relationships with referring physicians.
Our Solution & The Results: From Backlog to Growth Engine
We implemented DCA Referral Automation. The system ingested referrals from all channels, extracted patient data, verified insurance, and initiated same-day outreach. Within two weeks, the backlog vanished. Same-day contact was achieved on 90% of referrals, eliminating leakage and recapturing $150,000 in revenue.The practice saved over one FTE’s worth of effort and was able to handle a 40% increase in referral volume without hiring additional staff. Patient satisfaction scores improved, and referring physicians renewed their confidence in the practice.
Key Impact:
75% Effort Automated
Same-Day Patient Contact
$150K Revenue Recaptured
Free Your Team from Administrative Burden
The Digital Clinical Assistant (DCA) is a healthcare-native intelligent automation platform that eliminates up to 60% of administrative burden across referrals, prior authorizations, inbox management, lab processing, and patient records—without changing your EMR or disrupting workflows.
